Flexible, easy to use mobile booking functionality is a core requirement of any fitness studio. It is also one of the first interactions a new customer may have with your brand. So, the process needs to be slick and effective, creating seamless access to your services.
Fisikal has been enabling operators to make online and in-app bookings for over a decade and we have continued to innovate the platform to accommodate a changing landscape for in-club and online bookings – making it easy for you to do everything you need to in one place.
Fisikal has one of most comprehensive booking solutions on the market today. We have a variety of solutions to enable you to manage booking by trainer; bookings by availability; 1-2-1 bookings, small group training and group exercise. Bookings can be delivered in club or online via a variety of online conferencing services to include, Zoom, Microsoft Teams, GoToMeeting, Google Hangouts and more.
The benefits of being able to do all of this in one place is that you can report on all these different booking types centrally and can see how each of these different types are performing, so you can identify where you need to focus on increasing capacity and penetration.
Fisikal has built its own room mapping solution, enabling operators to create room maps for specific locations in their clubs and to make it easy for members and staff to view and manage specific spot bookings through web and connected app platforms.
Fisikal has created its own advanced club check-in application, that enables members to scan a QR code on their member app to grant them access to the club and automatically update the attendance status of their booking. This solution makes it easy for staff to be able to see who is in-club and to manage wait lists, so that members in club can take a space in a class if another member has not arrived in time. Trainers can view all this information directly on their iOS or Android mobile application, saving time printing class registers and checking members in.
During the past year and a half, clubs have had to quickly update capacity for gym access and class bookings at short notice, following government restrictions due to Covid-19. Fisikal has a bulk update feature which enables operators to centrally manage capacity for bookings. Operators can also clear and bulk upload new timetables within a few minutes, saving a lot of time going through individual appointments one by one.
Fisikal has a few hundred system notifications that keep members informed about bookings, payments and other services that the club offer. It’s super important that members are informed at the time of the booking but also to receive a notification at a specific period before the event, just to make sure they had remembered that they had a booking.
Notifications are sent via email and PUSH notification and have a variety of branding and copy options to make sure that they portray your brand personality. We also track that each notification was sent to customer and report on this too.
We understand how important it is for you to present your services in the way you want, so we have a variety of options to allow you to embed our solutions into your website and in-club screens.
Fisikal has created a series of widgets which enable you to showcase your timetables and trainer availability onto your website, which can can be public facing or can be accessed in a member portal.
For operators that want to fully control the entire look and feel, no problem – Fisikal has an open API which you can extract information from and present it however you like!
Why not give your members an experience that allows them to personalise how they interact with your timetable. A good way to do this is to create mood filters, so if a member is feeling stressed or tired, you can present specific classes to them that will help them feel less stressed and more energised.
Fisikal enables operators to create a variety of different tag categories so that you can present timetable filters the way you want, for your business.